Privacy Notice
This notice explains, in plain language, what we collect when you use this website, why we collect it, how long we keep it, and who to speak to if you have a question.
Who we are
Mayola Home Care Service of North Shore LLC, 5 Federal St, Suite 205, Danvers, MA 01923. You can reach us on (978) 347-2466 or at info@mayolahomecare.com.
What we collect
- Consultation bookings: your name, contact details, preferred appointment time, and anything you choose to write in the notes box.
- Job applications: your name, contact details, work history, the answers you give to our screening questions, and any resume you upload.
- Chat: the messages exchanged in the chat window, your first name, the contact method you prefer, and the language you chose.
- Invoice payments: the invoice reference, the email address you give us for your receipt, and a record of whether the payment succeeded.
- Technical records: basic security and reliability logs, such as the time of a request, needed to keep the site working and to prevent abuse.
Card details
We never collect, see, or store card numbers, expiry dates, or security codes. Card details are entered only on our payment provider’s own secure page. Please do not send card details by chat, email or WhatsApp, and Mayola staff will never ask you to.
Health information
Our website forms and chat are not the place for detailed health information. We ask only for what we need to arrange a conversation, and anything about a person’s needs is discussed with a coordinator directly.
How we use it
We use what you send us to answer your enquiry, arrange and confirm consultations, consider job applications, issue receipts, and keep records that we are required to keep. We do not sell your information, and we do not use it for advertising.
We share information only with the service providers that make the site work: our hosting and database provider, our email delivery provider, our text message provider, and our payment provider. Each acts on our instructions.
How long we keep it
- Consultation bookings and reminders: up to 24 months after the appointment.
- Job applications and uploaded resumes: up to 24 months after the role closes, unless you ask us to remove them sooner.
- Chat transcripts: up to 12 months.
- Payment and receipt records: 7 years, because we are required to keep financial records.
- Security and reliability logs: up to 12 months.
Your choices
You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call the office or email us and we will talk it through with you.
Contact us
Mayola Home Care Service of North Shore LLC, 5 Federal St, Suite 205, Danvers, MA 01923. Telephone (978) 347-2466, email info@mayolahomecare.com.